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Shipping & Returns

Shipping  and Returns Policy

Caulfield Music Centre is committed to providing our customers with the highest quality products and service. If you are not completely satisfied with your purchase, please review our returns policy below:

  1. Time frame: Returns are accepted within 14 days from the date of purchase. Items returned after this period will not be accepted.

  2. Condition of items: To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

  3. Proof of purchase: To complete your return, we require a receipt or proof of purchase.

  4. Exemptions: Gift cards, clearance items, and perishable goods such as strings, reeds, and drumsticks are exempt from being returned.

  5. Faulty products: If the product is faulty or significantly different from the description provided, we will provide a full refund, exchange, or repair as per Australian Consumer Law.

  6. Process: If your return meets all the requirements, we will issue a refund to the original payment method within seven working days of receiving the returned item.

For any further queries regarding our shipping and returns policy, feel free to contact us at music@caulfieldmusic.com.au or call us on (03) 9528 1162.

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